Shipping policy
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
| Pick Up |
1-2 business days |
$2.00 |
|
Local delivery |
2-5 business days |
$6.99 |
|
Standard delivery |
3 to 28 business days |
$10.00 |
Local delivery
Local delivery is available for orders over $25 within ACT. For orders under $25, we charge $10 for local delivery.
Deliveries are made from 08 -06 from Monday to Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
List of post codes with in our local delivery range
2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2608, 2609, 2610, 2611, 2612, 2614, 2615, 2616, 2617, 2900, 2901, 2902, 2903, 2904, 2905, 2911,, 2912, 2913, 2914
In-store pickup
Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.
International Shipping
We don't offer international shipping
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us and we shall send you an email when the order has been shited with an estimated time of delivery.
If you haven’t received your order within the specified days of receiving your shipping confirmation email, please contact us at info@kesagroup.net with your name and order number, and we will look into it for you.
If you have any further questions, please don't hesitate to contact us at info@kesagroup.net